Shipping policy

All orders are processed within 1 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

We offer flat-rate shipping options for domestic orders. Shipping charges for your order will be calculated and displayed at checkout.

We ship to the following countries: United States of America 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. K's Collection Store is not responsible for these charges if they are applied and are your responsibility as the customer.

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow up to 48 hours for the tracking information to become available.

If you haven’t received your order within 3 to 7 days of receiving your shipping confirmation email, please contact us at kristenscollectionstore@gmail.com with your name and order number, and we will look into it for you.

Some carriers have limitations on shipping to P.O. Boxes. If any of your items fall into this category, we will reach out to you directly to arrange alternative delivery.

We accept returns up to 14 to 30 days after delivery, if the item is unused and in its original condition. We will refund the full order amount minus the shipping costs for the return.

In the event that your order arrives damaged in any way, please email us as soon as possible at kristenscollectionstore@gmail.com with your order number and a photo of the item’s condition. We handle these on a case-by-case basis but will try our best to work towards a satisfactory solution.

For more details, please review our full [Link to Refund Policy].